Support
Quick answer
Stuck on something? Email RootNote Support at fmdevapps@proton.me and we’ll get back to you as soon as we can.
RootNote isn’t hearing my playing
Make sure microphone access is turned on: iOS Settings → RootNote → Microphone. Play close to your device’s mic, in a reasonably quiet room, and check nothing else (a case, a stand) is covering it.
If it’s still not detecting notes reliably, tell us your instrument and device in an email and we’ll help you tune it.
Restoring a subscription
Reinstalled the app or switched devices? Open the subscription screen (or Settings inside the app) and tap Restore Purchases, signed in with the same Apple ID you subscribed with.
Managing or cancelling your subscription
Subscriptions are managed entirely by Apple. Go to your device’s Settings → your Apple ID → Subscriptions to view, change, or cancel at any time.
Refunds
Billing is handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Something else
Bug reports, feature ideas, or anything else: email fmdevapps@proton.me. Real person, real replies.